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    Shipping policy

    Last updated: September 15, 2026

    Thank you for shopping with GRILLSPIN. This Shipping Policy explains how orders placed through the GRILLSPIN website and related services are processed, fulfilled, shipped, tracked, and delivered.

    By placing an order with GRILLSPIN, you agree to this Shipping Policy together with our Terms and Conditions, Return Policy, and Privacy Policy.

    Order Processing

    Orders are processed through GRILLSPIN and our authorized fulfillment, logistics, and shipping partners.

    Our current estimated processing time is 2–4 working days. Processing time is separate from shipping or transit time.

    Processing may take longer during periods of unusually high order volume, holidays, payment or security review, inventory disruptions, severe weather, carrier disruptions, or other circumstances outside our reasonable control.

    An order confirmation means that we have received your order. It does not mean that the order has shipped.

    Shipping & Delivery Estimates

    Current estimated shipping times after processing are:

    • United States: 8–15 working days
    • United Kingdom: 5–8 working days
    • Canada: 7–8 working days
    • New Zealand: 6–12 working days
    • Australia: 7–12 working days

    These estimates are in addition to the estimated 2–4 working day processing period.

    Accordingly, estimated total processing plus transit time is generally:

    • United States: approximately 10–19 working days
    • United Kingdom: approximately 7–12 working days
    • Canada: approximately 9–12 working days
    • New Zealand: approximately 8–16 working days
    • Australia: approximately 9–16 working days

    These are estimates and are not guaranteed delivery dates. Actual delivery times may vary because of carrier performance, weekends, holidays, weather, customs processing, local delivery conditions, fulfillment disruptions, or other circumstances outside our reasonable control.

    If we are unable to ship an order within a timeframe we have specifically represented to you, we will handle the delay, cancellation, consent, or refund process in accordance with applicable law.

    Shipping Availability

    GRILLSPIN currently offers shipping to the following launch destinations:

    • United States;
    • Canada;
    • United Kingdom;
    • Australia; and
    • New Zealand.

    Shipping is available only where the applicable destination is enabled through our checkout system.

    GRILLSPIN may add, remove, or temporarily restrict shipping destinations as fulfillment availability, carrier service, costs, regulations, or business operations change.

    Shipping Charges

    GRILLSPIN currently offers free shipping to eligible orders placed for delivery to our supported launch destinations unless a different charge is clearly displayed at checkout.

    The shipping method displayed at checkout may be labeled Priority Insured Shipping.

    Any shipping charge shown at checkout before the order is submitted will control for that order.

    Promotional or free-shipping offers may be changed, limited, or discontinued for future orders.

    Tracking Information

    When tracking information is available, it may be provided after your order has been prepared and transferred into the shipping process.

    Tracking information may take time to become active after a tracking number or shipping label is created.

    Statuses such as “Label Created,” “Shipment Information Received,” or similar carrier messages do not necessarily mean that the carrier has physically received or scanned the parcel.

    Carrier tracking systems are operated by third parties, and GRILLSPIN does not control how frequently those systems are updated.

    Multiple or Split Shipments

    An order may be divided into multiple shipments because of inventory availability, different fulfillment locations, carrier routing, or other operational requirements.

    As a result, customers may receive more than one tracking number or delivery for a single order.

    Receiving only part of an order does not necessarily mean that the remaining items are missing.

    Shipping Address Accuracy

    Customers are responsible for providing a complete and accurate shipping address at checkout.

    Please verify all information carefully, including:

    • recipient name;
    • street address;
    • apartment, suite, building, or unit number;
    • city;
    • state or province;
    • postal or ZIP code;
    • country; and
    • telephone number where requested.

    GRILLSPIN is not responsible for delays, failed deliveries, returned shipments, or additional expenses caused by incorrect, incomplete, outdated, or improperly entered shipping information supplied by the customer, except where applicable law requires otherwise.

    Address Changes

    If you discover an error in your shipping address, contact GRILLSPIN through our Support page as soon as possible.

    We cannot guarantee that an address can be changed after an order has been submitted.

    Once processing, purchasing, packing, or fulfillment has begun, changes may no longer be possible.

    An address-change request is not effective unless GRILLSPIN confirms that the requested change was successfully completed.

    Order Changes & Cancellations

    Because fulfillment may begin quickly, requests to modify or cancel an order should be submitted as soon as possible.

    We cannot guarantee cancellation after an order has entered fulfillment or has shipped.

    Once an order has shipped, cancellation may no longer be available.

    Nothing in this section limits cancellation rights that cannot legally be waived.

    Delivery

    Delivery may be recorded by the applicable carrier when a shipment is delivered to the address supplied with the order, an authorized recipient, a designated delivery location, a parcel locker, reception area, or another location recognized by the carrier as an appropriate delivery point.

    Customers are responsible for monitoring available tracking information and making reasonable arrangements to receive their shipment.

    Package Marked Delivered but Not Found

    If tracking shows that your package was delivered but you cannot locate it, please:

    • verify the shipping address on your order;
    • inspect the delivery location and surrounding area;
    • check with household members, neighbors, reception areas, building staff, or parcel lockers;
    • review the carrier’s tracking information; and
    • contact the carrier where appropriate.

    If the package still cannot be located, contact GRILLSPIN Support promptly.

    We may request information reasonably necessary to investigate the shipment.

    Lost or Stalled Shipments

    If tracking information has not updated for more than 15 days, the shipment may be treated as potentially lost and may qualify for investigation, refund, or re-delivery.

    Please contact GRILLSPIN Support if your shipment has stopped receiving tracking updates for more than 15 days.

    We may coordinate with our fulfillment or logistics partner to review the shipment before approving a remedy.

    Depending on the result of that review, an eligible resolution may include:

    • continued carrier investigation;
    • replacement;
    • re-delivery;
    • refund; or
    • another appropriate remedy required by applicable law.

    Damaged Orders

    If your GRILLSPIN order arrives damaged, please contact GRILLSPIN Support within 3 days of delivery.

    Please retain:

    • the product;
    • the shipping package;
    • shipping labels;
    • protective materials; and
    • clear photographs or video showing the damage.

    We may request your order number, photographs, video, packaging information, or other reasonable evidence necessary to evaluate the claim.

    Where an eligible damaged-product claim is approved, the available remedy may include a replacement shipment or refund.

    Damaged-product claims are also subject to our Return Policy and applicable consumer-protection law.

    Incorrect or Incomplete Orders

    If you receive the wrong product, an item is missing from your order, or the product arrives with missing parts or accessories, contact GRILLSPIN Support promptly.

    We may request your order number together with photographs or video reasonably necessary to verify the issue.

    For eligible claims, the available remedy may include replacement parts, product re-delivery, replacement, refund, or another appropriate remedy.

    Before reporting an entire product as missing, please verify whether your order was divided into multiple shipments.

    Refused, Unclaimed, or Returned Orders

    A shipment that is refused, unclaimed, rejected, abandoned, or returned because delivery could not be completed may be reviewed under our Return Policy.

    Refusing a shipment does not automatically guarantee eligibility for a refund.

    Where permitted by law and our Return Policy, shipping costs, return costs, or other actual expenses associated with an unsuccessful delivery may affect an otherwise eligible refund.

    Failed Delivery Attempts

    Carriers may make one or more delivery attempts.

    Customers are responsible for following reasonable carrier instructions involving redelivery, pickup, collection locations, delivery appointments, access codes, or other delivery requirements.

    GRILLSPIN is not responsible for a failed delivery caused by an incorrect customer-provided address, inability to contact the recipient, or a customer’s failure to reasonably cooperate with carrier delivery requirements, except where applicable law provides otherwise.

    International Orders

    GRILLSPIN currently offers international shipping to:

    • Canada;
    • United Kingdom;
    • Australia; and
    • New Zealand.

    International shipments may be subject to customs processing, import restrictions, local regulations, inspections, and carrier limitations.

    International delivery times may vary by destination and may be affected by customs or local carrier processing.

    Customers are responsible for ensuring that products purchased from GRILLSPIN may lawfully be imported into their destination jurisdiction.

    Duties, Taxes, Customs & Import Charges

    Depending on the destination and shipping arrangement, customs duties, import taxes, VAT, brokerage charges, or similar governmental fees may apply.

    Where such charges are collected during checkout, the amount displayed at checkout will control.

    Where lawful charges are not collected by GRILLSPIN at checkout, responsibility for those charges may rest with the customer as permitted by applicable law.

    Customs Delays & Government Action

    GRILLSPIN does not control customs authorities, border agencies, or other government entities.

    A shipment may be inspected, delayed, held, rejected, returned, or otherwise affected by government action or destination-country requirements.

    We will provide reasonable assistance where appropriate, but we cannot guarantee customs processing times or government decisions.

    Carriers & Third-Party Fulfillment Providers

    GRILLSPIN may use authorized third-party fulfillment providers, warehouses, logistics services, tracking services, and carriers to process and deliver orders.

    These providers may receive information reasonably necessary to complete fulfillment and delivery in accordance with our Privacy Policy.

    Although GRILLSPIN remains responsible for its obligations to customers under applicable law, we do not control every operational action taken by independent carriers and logistics providers.

    Weather, Emergencies & Events Outside Our Control

    Fulfillment or delivery may be affected by circumstances including:

    • severe weather;
    • natural disasters;
    • fires or floods;
    • earthquakes;
    • public-health emergencies;
    • war or civil unrest;
    • terrorism;
    • labor disputes or strikes;
    • government action;
    • customs disruption;
    • carrier outages;
    • transportation interruption;
    • infrastructure failures;
    • cyber incidents;
    • supply shortages; or
    • other extraordinary circumstances outside our reasonable control.

    Where such circumstances affect an order, GRILLSPIN will handle the matter in accordance with applicable law and any required customer remedies.

    Holidays & Peak Shopping Periods

    Processing and delivery may take longer during major holidays, promotional events, high-demand periods, carrier peak seasons, and other unusually busy periods.

    Customers purchasing products for birthdays, holidays, travel, gifts, events, or other date-sensitive occasions should order sufficiently early.

    Unless GRILLSPIN expressly guarantees delivery by a specific date, estimated arrival dates are not guaranteed.

    Inventory Availability

    Product availability may change after an order is submitted.

    If an item becomes unavailable or cannot reasonably be fulfilled, GRILLSPIN may cancel the affected item or order and issue any refund required by applicable law.

    Fraud & Security Review

    GRILLSPIN may delay fulfillment while reviewing an order for suspected fraud, unauthorized payment, identity misuse, chargeback abuse, suspicious purchasing activity, or other material security concerns.

    We may refuse or cancel an order where permitted by law if we reasonably believe that the transaction is fraudulent, unauthorized, unlawful, or presents a material security risk.

    Orders We May Refuse or Cancel

    GRILLSPIN reserves the right, where permitted by law, to refuse or cancel an order before shipment for reasons including:

    • product unavailability;
    • pricing or listing errors;
    • payment failure;
    • suspected fraud;
    • shipping restrictions;
    • legal or regulatory restrictions;
    • inability to fulfill the order; or
    • material violation of our Terms and Conditions.

    If GRILLSPIN cancels an order after payment has been collected and the applicable merchandise is not shipped, we will issue the appropriate refund as required by law.

    Customer Support

    Questions, delivery concerns, damaged-product reports, missing-part reports, or shipping claims should be submitted through the GRILLSPIN Support page.

    Please provide your order number, a clear description of the issue, and photographs or video where reasonably requested so that we can investigate efficiently.

    Contact GRILLSPIN Support

    Related Policies

    This Shipping Policy should be read together with our:

    • Return Policy;
    • Privacy Policy; and
    • Terms and Conditions.

    If another policy governs a particular matter more specifically, the more specific policy will apply to that matter, subject to applicable law.

    Nothing in this Shipping Policy is intended to waive, limit, or exclude a consumer right that cannot legally be waived, limited, or excluded.

    Policy Updates

    GRILLSPIN may update this Shipping Policy from time to time to reflect changes in fulfillment practices, shipping providers, carrier services, geographic availability, business operations, or applicable legal requirements.

    Any revised Shipping Policy will be posted on the GRILLSPIN website with an updated “Last updated” date.