Privacy policy
Last updated: August 28, 2026
GRILLSPIN operates this store and website, including the related information, content, features, tools, products, and services made available through them (collectively, the "Services").
GRILLSPIN is powered by Shopify, which provides the ecommerce infrastructure used to operate the Services.
This Privacy Policy explains how GRILLSPIN collects, uses, processes, and discloses personal information when you visit or use the Services, create an account, make a purchase or other transaction, communicate with us, or otherwise interact with GRILLSPIN.
By accessing or using the Services, you acknowledge that you have read this Privacy Policy and understand the privacy practices described below.
If this Privacy Policy conflicts with our Terms and Conditions regarding the collection, processing, use, or disclosure of personal information, this Privacy Policy controls for that issue.
1. Personal Information We Collect or Process
For purposes of this Privacy Policy, "personal information" means information that identifies you or can reasonably be linked to you or another identifiable person.
Personal information does not include information that has been anonymized or de-identified so that it cannot reasonably be associated with an identifiable individual.
Depending on how you interact with the Services, where you live, and what applicable law permits or requires, GRILLSPIN may collect or process categories of personal information including:
- Contact information, such as your name, billing address, shipping address, telephone number, and email address;
- Payment and financial information, such as payment card information, financial account information, transaction details, payment method, and payment confirmation;
- Account information, such as usernames, passwords, security information, account preferences, and settings;
- Transaction information, such as products you view, add to your cart, purchase, return, exchange, or cancel, together with prior transaction history;
- Communications with GRILLSPIN, including information you provide when submitting a customer-support inquiry, claim, complaint, or other communication;
- Device information, such as browser information, device information, network information, IP address, and other unique identifiers; and
- Usage information, including information about how and when you browse, navigate, access, or interact with the Services.
The particular information collected depends on the features and Services you use.
2. Sources of Personal Information
GRILLSPIN may obtain personal information from the following sources:
- Directly from you, including when you visit or use the Services, create an account, place an order, submit information, communicate with us, or otherwise provide personal information;
- Automatically through the Services, including through your device, browser, cookies, and similar technologies;
- From service providers, including providers that process information on our behalf or provide technology, payment processing, fulfillment, shipping, analytics, customer support, security, or related services; and
- From partners or other third parties, where permitted by applicable law.
3. How We Use Personal Information
Depending on your relationship with GRILLSPIN and the Services you use, we may use personal information for purposes including the following.
Providing and Operating the Services
We may use personal information to:
- process purchases and payments;
- fulfill and ship orders;
- process returns, refunds, cancellations, and other transactions;
- create, maintain, and manage customer accounts;
- remember customer preferences;
- communicate information relating to accounts or orders;
- provide product and service functionality;
- provide customer support; and
- improve and personalize the shopping experience.
Marketing and Advertising
Where permitted by applicable law, we may use personal information to:
- send promotional or marketing communications;
- present advertising relating to GRILLSPIN products or Services;
- measure marketing effectiveness; and
- personalize advertising or recommendations based on interactions with the Services.
Security and Fraud Prevention
We may use personal information to:
- authenticate accounts;
- provide a secure shopping and payment experience;
- detect, investigate, prevent, or respond to fraudulent, unlawful, malicious, or unsafe activity;
- protect GRILLSPIN, our customers, service providers, and the public; and
- secure the Services and related systems.
If you create a customer account, you are responsible for keeping your account credentials secure and should not share passwords or other access credentials with unauthorized persons.
Customer Communications
We may use personal information to:
- respond to customer inquiries;
- investigate order concerns;
- process support requests;
- communicate regarding purchases or transactions; and
- maintain our customer relationship.
Legal and Enforcement Purposes
We may use personal information where reasonably necessary to:
- comply with applicable law;
- respond to valid legal process;
- respond to government or law-enforcement requests;
- establish, exercise, or defend legal claims;
- participate in litigation or other legal proceedings;
- investigate possible violations of GRILLSPIN policies; and
- enforce our Terms and Conditions or other applicable agreements.
4. How We Disclose Personal Information
GRILLSPIN may disclose personal information to third parties for legitimate business, operational, transactional, legal, or other purposes described in this Privacy Policy.
These disclosures may include:
- Shopify and service providers, including providers of ecommerce infrastructure, payment processing, IT services, analytics, customer support, cloud storage, fulfillment, logistics, and shipping;
- Business and marketing partners, where permitted by applicable law, for advertising, measurement, promotional, or related services;
- Third parties at your direction or with your consent, such as when information must be shared to fulfill and ship an order or when you choose to use a third-party integration;
- Affiliates or members of a corporate group, where applicable; and
- Government authorities, legal representatives, counterparties, or other appropriate parties where disclosure is reasonably necessary to comply with law, respond to legal process, protect rights or safety, investigate unlawful activity, enforce our policies, or complete a legitimate business transaction such as a merger, restructuring, financing, acquisition, or sale.
Where personal information is disclosed to service providers, those providers may process the information as necessary to perform services for GRILLSPIN.
5. Targeted Advertising and Privacy Choices
Depending on where you live, certain privacy laws may treat some advertising-related disclosures of personal information as a "sale," "sharing," or processing for "targeted advertising."
Where applicable, you may have the right to opt out of those activities.
You may exercise available opt-out rights through the following page:
If you visit the Services using a browser or device with a recognized Global Privacy Control preference signal enabled, GRILLSPIN or Shopify may treat that signal as an applicable opt-out request where required by law.
Where the signal can reasonably be associated with a Shopify customer account, the applicable preference may also be associated with that account.
Other browser-based "Do Not Track" signals may not be recognized unless required by applicable law.
6. Relationship with Shopify
The Services are hosted and supported by Shopify.
Shopify collects and processes personal information relating to access to and use of the Services in order to provide, secure, maintain, improve, and support the ecommerce functionality used by GRILLSPIN.
Information submitted through the Services may be transmitted to Shopify and to other service providers or third parties, including parties located outside the country where you reside.
GRILLSPIN may also use Shopify features that rely on information generated through interactions with our store and, in some circumstances, information relating to interactions with other merchants or Shopify services.
For certain processing activities, Shopify may act independently with respect to the personal information it processes.
You can learn more about Shopify's privacy practices through the Shopify Consumer Privacy Policy.
Depending on where you live, rights relating to information processed by Shopify may also be exercised through the Shopify Privacy Portal.
7. Third-Party Websites and Services
The Services may contain links to websites, applications, platforms, or services operated by third parties.
GRILLSPIN does not control the privacy, security, content, accuracy, availability, or practices of independent third-party websites or services.
If you follow a third-party link, you should review the privacy policies, terms, and security practices applicable to that third party.
The inclusion of a link does not necessarily constitute an endorsement of the third party, its content, products, services, or practices.
Information that you voluntarily disclose through public or semi-public third-party platforms may become visible to other persons and may be used by those parties according to their own practices.
8. Children's Personal Information
The Services are not intended for use by children.
GRILLSPIN does not knowingly collect personal information from children under the age at which they may lawfully provide such information without parental or guardian authorization in their jurisdiction.
If you are a parent or legal guardian and believe that a child has provided personal information to GRILLSPIN inappropriately, please contact GRILLSPIN through our Support page.
Where required by applicable law and after appropriate verification, we will take reasonable steps to address the request.
As of the effective date of this Privacy Policy, GRILLSPIN does not have actual knowledge that it sells or shares personal information of individuals under 16 years of age as those terms are defined under applicable law.
9. Security of Personal Information
GRILLSPIN and its service providers use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no method of electronic transmission, storage, or security is completely secure or impenetrable.
Accordingly, GRILLSPIN cannot guarantee absolute security.
Customers should avoid transmitting highly sensitive or confidential information through unsecured channels.
If you believe that your account or information may have been compromised, contact GRILLSPIN Support promptly.
10. Retention of Personal Information
GRILLSPIN retains personal information for periods reasonably necessary for purposes including:
- providing the Services;
- maintaining customer accounts;
- processing transactions;
- fulfilling orders;
- providing customer support;
- complying with legal, tax, accounting, or regulatory obligations;
- preventing fraud;
- resolving disputes;
- enforcing contracts and policies; and
- establishing, exercising, or defending legal claims.
Retention periods may vary depending on the type of information, the nature of the relationship, applicable law, and legitimate business requirements.
11. Your Privacy Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information.
These rights are not absolute and may be subject to exceptions, limitations, verification requirements, or other conditions under applicable law.
Access or Right to Know
You may have the right to request access to or information about personal information that GRILLSPIN maintains about you.
Deletion
You may have the right to request deletion of certain personal information that GRILLSPIN maintains about you.
Correction
You may have the right to request correction of inaccurate personal information.
Portability
In certain circumstances, you may have the right to receive a copy of your personal information in a portable format or request that qualifying information be transferred to another party.
Opt Out of Sale, Sharing, or Targeted Advertising
Where applicable law provides such rights, you may request to opt out of certain activities considered a sale, sharing, or targeted advertising.
You may exercise applicable advertising opt-out rights through:
Marketing Communications
Where GRILLSPIN sends promotional communications, you may unsubscribe using the mechanism provided in the applicable communication.
Opting out of promotional communications does not prevent GRILLSPIN from sending non-promotional messages that are reasonably necessary for transactions, customer accounts, security, customer support, or orders.
12. Additional Rights for UK and EEA Residents
If you reside in the United Kingdom or European Economic Area, and subject to applicable limitations and exceptions, you may also have rights including:
- the right to object to certain processing;
- the right to request restriction of certain processing; and
- the right to withdraw consent where processing is based on consent.
Withdrawal of consent does not affect the lawfulness of processing performed before consent was withdrawn.
13. Exercising Your Privacy Rights
Privacy requests may be submitted through the official GRILLSPIN Support page.
GRILLSPIN may need to verify your identity before processing a request where permitted or required by law.
Depending on applicable law, you may also be permitted to designate an authorized agent to submit a request on your behalf.
Where verification of an agent or customer is reasonably required, GRILLSPIN may request documentation or additional information necessary to verify the request.
GRILLSPIN will not unlawfully discriminate against you for exercising an applicable privacy right.
We will respond to qualifying requests within the timeframe required by applicable law.
14. Complaints
If you have concerns about GRILLSPIN's handling of your personal information, please submit the matter through GRILLSPIN Support.
Depending on where you live, you may also have the right to appeal certain privacy decisions or lodge a complaint with an applicable data-protection or privacy authority.
Residents of the European Economic Area may obtain information about supervisory authorities through the European Data Protection Board.
15. International Transfers
GRILLSPIN, Shopify, and other service providers may transfer, store, or process personal information in countries other than the country where you reside.
Where required by applicable law, transfers of personal information from the European Economic Area or United Kingdom will rely on recognized legal transfer mechanisms, which may include:
- adequacy decisions;
- the European Commission's Standard Contractual Clauses;
- applicable UK transfer mechanisms; or
- other legally recognized safeguards.
16. Relationship to Other GRILLSPIN Policies
This Privacy Policy should be read together with our:
- Terms and Conditions;
- Shipping Policy; and
- Return & Refund Policy.
If another GRILLSPIN policy addresses an operational matter more specifically, that policy may control that operational matter.
However, if there is a conflict concerning the collection, processing, use, or disclosure of personal information, this Privacy Policy controls for that privacy issue.
17. Changes to This Privacy Policy
GRILLSPIN may update this Privacy Policy from time to time to reflect changes in privacy practices, technology, Shopify services, service providers, business operations, legal requirements, or regulatory requirements.
Any revised Privacy Policy will be posted through the Services with an updated "Last updated" date.
Where applicable law requires additional notice or consent for a material change, GRILLSPIN will provide such notice or obtain such consent as required.
18. Contact GRILLSPIN About Privacy
Questions about this Privacy Policy, GRILLSPIN's privacy practices, or requests to exercise applicable privacy rights should be submitted through the official GRILLSPIN Support page.
Please provide enough information for GRILLSPIN to understand and appropriately respond to your request.
For purposes of applicable data-protection laws, GRILLSPIN is the data controller of personal information for which GRILLSPIN determines the purposes and means of processing, except where another party, such as Shopify, independently determines its own processing purposes as described in this Privacy Policy.